Account Director
ACCOUNT SERVICES | FULL-TIME | JOHNSON CITY, TN OR REMOTE (EST & CST Only)
Job Summary
Creative Energy impacts the trajectory of communities both big and small. We build cults of personality around business’ ambitions by transforming passive audiences into active fandoms. None of which would be possible without relationships—the very reason why this position is crucial to our success.
The Account Director (AD) assumes a pivotal role in upholding client stability and shaping their potential for growth.
As the lead in day-to-day client engagement, the AD crafts strategic recommendations tailored to address the client’s business challenges within the marketing and consumer landscape. Directing a team of agency professionals, the AD ensures client needs are met while driving favorable outcomes that bolster agency profitability and overall financial well-being. Collaborating with internal specialists, the AD guides clients toward innovative marketing solutions, enriching their operational and planning processes.
Account Director will report directly to the President.
Career path: Account Director > VP, Account Services > Chief Client Officer
Key Accountabilities
- Client communication
- Team management
- Account planning and resource management / forecasting
Core Duties
- Responsible for guaranteeing client satisfaction and handling strategic challenges or problem resolution of one-to-one marketing issues
- Obtain a comprehensive understanding of the marketplace and our clients’ businesses including various media and distribution channels
- Proactive engagement with client to evolve and improve existing services, in order to drive profitability
- Guarantee and be held accountable for the security of our client’s business
- Manage and ensure quality of our services to clients
- Management and handling of key client briefs, projects and requests, including the refinement of the above
- Standard day-to-day management of clients and their requests including presentations, documentation, and client activity administration
- Ensure the excellence of projects; effectively manage and interpret client feedback; Guide Brand Executives to implement projects smoothly and effectively
- Support Brand Executives in developing new business or expanding existing business
- Financial control of billings and third party costs
- Write/proofread major communications materials including executive internal memos, executive speeches, Q&A, sensitive topic statements, pitch docs or press releases
- Maintain high-level contacts within business and industry relations
- Spearhead significant offline activities and events while maintaining high standards
- Offer strategic guidance and support to key clients during account planning
- Advise clients on crafting effective customer management strategies
- Lead the development of communication plans and PR strategies with the team
- Stay current on industry trends crucial for the organization’s sustainability and competitiveness
- Adapt proposals to suit evolving business landscapes
- Facilitate effective client briefs for internal teams, including strategy, creative, and delivery
- Ensure the quality of creative outputs in collaboration with the Creative Director
- Foster motivation and streamline working processes within the creative team
- Supervise project briefings and secure client approval
- Deliver constructive creative feedback
- Develop strong working relationships with Brand Executives to ensure that once briefed the campaign/project moves forward smoothly
- Be the initial contact for resolving problems raised by Brand Executive
- Work with President to project future account team personnel requirements and overcome any existing challenges
- Demonstrate proactive and energetic working attitude
- Take responsibility for management and motivation of account team members to allow them to achieve maximum potential
- Abide by the Creative Energy policy manual
Qualifications:
- National consumer brand experience necessary
- Minimum 6+ years of creative agency account management experience
- Team-leading experience
- Excellent writing skills, strong presentation capabilities (proven media relations skills)
- Strong verbal and presentation skills with the ability to speak knowledgeably with high level executives internally and with clients
- Detail-oriented, organized and dedicated; proactive and enthusiastic with an ability to juggle multiple tasks and meet deadlines; a quick learner
- Knowledge of working software (Office 365, Google Docs, etc.)
CE Benefits
- Work/life integration is important on every level. Creative Energy has been family-run and locally owned since its inception in 1992.
- Flexible PTO
- Medical, Dental and Vision Benefits
- Maternity and FMLA
- 401(k) Participation + 4% employer match
- Employer-paid Life, AD&D, & LTD
- Professional Development
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice. For this position it may require sitting for extended periods of time and occasionally lifting or carrying articles weighing less than 10 pounds.